NKD’s strapline is It’s Different Now! – and that’s for good reason. In the last 20 years the world has changed dramatically and at a pace that nobody could have predicted. And as a recent report in the Telegraph described, this change is making way for "a restless new generation of business leaders who are waiting impatiently in the wings, preparing to revolutionise the way companies are run".

This study examines what impact both an engaged employee and a disenfranchised person have on a brand or organisation when it comes to customer service. The results will not make happy reading for some companies

This paper explains the link between leadership and bottom line results, it looks at why it’s difficult to identify what’s hindering your leaders from accessing this performance and examines what you can do to transform your leaders and the performance of your business.

In this paper we look at some of the issues associated with the challenge of ‘getting more from less’, and of achieving that elusive ‘work smarter, not harder’ goal. We also share our insights and thoughts on what the HR and Training team can do to support this wider organisational challenge and deliver tangible business improvements.

The War for Talent shows no signs of abating – or of its underlying causes being addressed, other than by a small number of forward thinking and particularly enlightened organisations. This paper looks at some of the issues associated with talent, and offers some insights into the challenges.

As individuals, we receive approximately one million messages a year all competing for our attention. This, coupled with increasing sophistication, makes the job of internal communication even more challenging. In this paper we look at the 10 key areas for successful internal communications, giving practical clear steps to help maximise the impact of this important aspect of business.

A series of research studies from the likes of McKinsey, The Gallup Organisation, Towers Perrin and the IES have all revealed that engaged workforces have a significant positive impact on return to shareholders. Today, it is widely acknowledged that an active Employee Engagement strategy is a fundamental factor in business success. But what exactly is ‘Employee Engagement’?  How do you set about building an ‘engaged workforce’? And how can you ensure your strategy engages each and every individual in your organisation?