British Airways drives performance with NKD

Having enjoyed great results from partnering with NKD to design and deliver the highly successful Leadership Matters programmes, British Airways has appointed NKD to help their Fleet Managers and Cabin Crew Managers enhance their performance management approach to ultimately drive higher levels of customer loyalty. Developing the earlier embedded themes of 21st Century leadership, NKD’s insights, creativity and understanding of the highly challenging and complex nature of managing the largely remote workforce came together to create an integrated programme that underpins the development of a high performance culture with measurable improvements in employee engagement, customer loyalty and business results.